Boiler Service and Care Plans

Boiler Service and Care Plans in South Yorkshire: Stay Warm All Winter

Quick Summary: A boiler service is a yearly health check on your appliance. A CP12 is a legal safety certificate, mainly for landlords. A care plan bundles the annual service into an ongoing arrangement, so you’re not left to remember to book it yourself.

People mix these three up all the time. In short: a boiler service is a one-off yearly check on your appliance, and a CP12 is a separate legal certificate landlords need covering every gas appliance in the property, not something a standard service satisfies on its own. See our Boiler Service and CP12 Gas Safety Inspection pages for the full detail on either.

A care plan is a different thing entirely, and it’s what this page is actually about. It isn’t a one-off visit, it’s an ongoing arrangement that covers your annual service automatically and gives you a set point of contact if something goes wrong in between. For older properties across South Yorkshire, where boilers often sit tucked away in tight airing cupboards and get forgotten about, that structure matters more than people expect.

The Four Plans, and What Each One Actually Covers

Quick Summary: We run four tiers, Service Only, Basic, Premium, and Ultimate. Each one builds on the last, more free call-outs, bigger discounts, and wider cover for parts of the system beyond just the boiler itself.

Service Only does exactly what it says on the tin: your annual boiler service, system water testing, and priority call-out booking. Nothing else bundled in.

Basic adds a free call-out, cover for the boiler and its internal components, and a starter discount across breakdown labour, replacement parts, loyalty renewals, and any new boiler or cylinder you go on to need.

Premium steps that up: more free call-outs than Basic, larger discounts across the board, plus corrosion inhibitor dosing and cover for pumps, valves, radiator valves/TRVs, thermostats, timers, and radiators, along with 24-hour emergency call-outs.

Ultimate goes furthest: the most free call-outs of any plan, full discount on breakdown labour and parts, and everything Premium covers extended out to the heating system’s pipework, the gas system’s pipework, plus a 5-yearly system flush.

Unvented cylinder servicing can be added to any of the four plans if you’ve got one.

[FUTURE_SERVICE_PAGE_LINK: Boiler Service in South Yorkshire]

Is a Care Plan Worth It, or Should You Pay Per Visit

For a newer boiler that rarely gives trouble, Service Only or paying for a single annual service as and when it’s due can work out cheaper over a few years than a higher tier. Where the bigger plans tend to earn their cost back is on an older boiler, one that’s more likely to need a mid-year call-out, or for a landlord juggling annual compliance across more than one property.

The honest answer is that the higher tiers are really about certainty and wider cover, not necessarily about saving money on any single visit. If you’d rather have the parts and pipework covered before something fails, that’s the case for Premium or Ultimate. If your boiler’s young and reliable, Service Only or Basic is usually enough.

Booking and Scheduling

Current pricing for each tier is available when you get in touch, since we review it periodically. What doesn’t change is the advice on timing: South Yorkshire has a good mix of older terraced housing and newer builds, and the older stock tends to have boilers fitted years before current efficiency standards. Those units benefit from being serviced before the cold months set in, not during them, when everyone else is calling too.

As a Gas Safe Registered and Heat Geek Approved installer, our team books care plan visits around that seasonal pattern rather than waiting for a breakdown to force the issue.

Frequently Asked Questions

What’s the difference between a boiler service and a CP12?

A boiler service checks one appliance, while a CP12 is a separate legal safety certificate required for rental properties, covering every gas appliance in the property, not just the boiler. If you own and live in your home, a yearly service is usually all you need. See our Boiler Service and CP12 Gas Safety Inspection pages for the full breakdown of each.

Is a care plan worth it instead of booking a boiler service each year?

A care plan is worth it if you want one less thing to remember, since it bundles your annual service with an ongoing point of contact. Instead of tracking when your last visit was, the schedule is handled for you. This matters most for older properties across South Yorkshire, where boilers often sit tucked in tight airing cupboards and get forgotten about. If you’d rather book service visits one at a time, that works too, as long as you stay on a yearly schedule.

What’s actually included in an UberHeats care plan?

It depends on the tier. Service Only covers the annual service, water testing, and priority call-out booking. Basic adds a free call-out plus starter discounts. Premium and Ultimate add more free call-outs, bigger discounts, and cover for parts of the system beyond the boiler itself, up to full pipework cover and a 5-yearly system flush on Ultimate. See the plan breakdown above for the full comparison.

Can I put more than one property on care plans?

Yes, landlords managing several rental properties usually put multiple addresses on plans, which keeps service and CP12 renewal dates aligned across all of them instead of tracking each property separately.

Can I cancel a care plan if I no longer need it?

Cancellation and renewal terms can vary by plan, so it’s worth checking the specifics when you sign up rather than assuming, the same as with any ongoing service agreement.

Does being on a care plan get me priority booking in winter?

Yes, that’s one of the main benefits. Winter is our busiest season, since cold snaps are exactly when strained boilers finally show symptoms, and plan customers get priority over new bookings if something comes up. If you’re not on a plan, booking early, before the first hard frost, gives you the best chance of a convenient slot.