Customer-Supplied Equipment Policy
What changes when you supply your own boiler, parts or materials rather than UberHeats supplying them, set out side by side.
Our policy on fitting equipment supplied by customers
We'd rather supply the materials ourselves. It's the only way we can stand behind the finished job, and it's how we keep installations and repairs running to time.
Why we'd rather supply the materials
We apply a markup to materials we supply. That markup covers a range of things that aren't always uppermost in mind when you're comparing quotes: sourcing the right part, collecting it, dealing with the supplier when something is wrong, and standing behind it afterwards.
If you'd rather supply your own
We understand that when budgets are tight it's tempting to buy online and find someone to fit it on a labour-only basis. We're willing to work either way. But it's worth being clear from the start about where the pitfalls sit, because "saving money" on the part can turn out to be the expensive option.
We can't accept the cost of delays, faults, incompatibility or other problems arising from materials we didn't supply.
What we fit, and what we don't
Everything we fit is brand new and first quality, from suppliers who offer an enforceable warranty and who answer the phone when something goes wrong. We don't buy from online auction sites and we don't fit refurbished parts. In our experience that single decision removes most of the delay, stress and argument from a job.
What changes, side by side
The table below sets out what changes depending on who supplies the materials.
| If we supply the materials | If you supply the materials | |
| Advice on suitability and compatibility with your existing system | Free and comprehensive | Chargeable at our standard hourly rate, and limited to the information you give us |
| Ordering and collecting materials or parts | Free | Your responsibility |
| Dealing with the supplier if there's a problem | Free | Your responsibility |
| Delays caused by late or faulty materials | Free | Labour charged at our standard hourly rate, on top of the quoted price |
| Returning to deal with a faulty item | Free | Chargeable at our standard hourly rate |
| Refitting a faulty item replaced under warranty | Free | Chargeable at our standard hourly rate |
| Damage to carpets, ceilings or the fabric of the building caused by a product failing | We deal with the supplier, other trades and insurers on your behalf | Your responsibility |
Our standard hourly rate is on our rates page, along with the areas we cover.
Our other policies
- General terms and conditions
- Cancellation and your right to waive it
- Boiler Care Plan terms and conditions
- System flushing disclaimer
- Customer-supplied equipment policy — you are here
- Privacy policy